Note a critical term: once a custom order (for non corset products)
has been placed by us, there can be no refund of deposit
or payment received.
CONTACT AND BUSINESS LOCATION FOR SNAILMAIL ONLY: Email. Business address:
Street, Suite 239, San Francisco 94131. Telephone: (415)
EMAIL AND VOICE MAIL: We typically answer
within two to four days.
If you do not receive
our reply within 48 hours, simply call or
email again. (rev. 3.21.15)
SHOPPING CART ORDERS:
A shopping cart order (or a snailmail order) is your
legally-binding agreement to purchase and pay for what
order. We often process payment within
minutes and commence fulfillment, but can adjust charges in the balance
due if any changes occur after that. (rev. 10.4.11)
CANCELLING AN ORDER:
- Custom ROMANTASY product order deposits or payments are
non-refundable; your corset maker will tell you directly about
her policy, so
please shop carefully.
- If you do not contact us and wish to cancel a
shopping cart, snailmail, or
in-person order for a ROMANTASY product, there is a $50 administrative fee
if we have
taken a deposit, finalized details of your order, and/or
opened an administrative record. Otherwise,
there is no cancellation fee.
Service orders are non-refundable, although reserved dates may
be changed with 48-hr.-advance notice if re-booked during
the following three months. (rev. 3.21.15)
NAME AND ADDRESS: Please check your
order for accuracy in name, address, and payment method,
before submitting it. Use your legal name and
valid street address is required. Match your credit card to
a proper address or your order will be delayed.
You may request an exception to this
policy if you wish to use a post office box instead,
however, full payment of the order may or will be required
RETURN AUTHORIZATION: Obtain a return authorization
before returning any ROMANTASY product for any reason.
ACKNOWLEDGEMENT OF ORDER: Immediately
after placing your cart order, and within a day or so of an
email order, you will receive an
acknowledgment of the full price due and
owing (even if we actually invoice only one-half), and thus, you
may plan to pay the balance due within seven days notice
that we are ready or about ready to ship your product.
STORING COMPLETED PRODUCTS: We have
to store products beyond a week or two. If you do not retrieve
your order timely, then after 20 days we will or may add a
$25 storage fee to, or as your balance due.
PAYMENT METHOD: We accept Master Card, Visa,
Discover, money orders, cashier's checks, personal checks,
cash, bank transfers,
and international bank transfers. We do NOT accept PayPal.
For international bank transfer some fees may apply.
Sales tax is
charged on applicable items and shipping/handling
on orders from California, currently 8.75 percent. (rev.7.10.12)
PRICES LISTED: Cart or website prices listed are
generally correct, but subject to change without notice.
ROMANTASY products are shipped
either by US priority mail, Global Priority International,
or first class US mail, and charged accordingly.
CONFIDENTIAL LABELS:Please tell us if you
LOSS BY OUR CARRIER OR YOUR CUSTOMS:ROMANTASY and your corset maker
are not responsible
for delays due to or fees imposed by customs.
Regarding customs or post office or other carrier delays
we ask reasonable time (typically a month) to research
the facts and submit claims before we commence a
replacement order for you. However, we are not able to
deliver a replacement order in under three
months since carriers typically take that long to
return packages to us.
RIGHT TO DECLINE ORDERS: We reserve the right
to decline an order or request for any reason, and will return
any deposit or payment made after a reasonable initial evaluation
period not to exceed one month. Deposits
will be promptly refunded. (added 6.4.13)