Q. I've been burned; why trust your business?
A. Because we won't accept an order from anyone whose
vision and needs we don't have the skills to provide.
Nor will be accept a sale
from anyone whose business approach or general values and
how they interact with us initially, clearly don't fit
well with ours, or if they express substantial distrust
in our policies and values.
On occasion we are sad to hear words such as those
sent from a writer in late August, 2012 who said:
"Their bad business practices leave me in a bind.
My friends expect my help finding corsets and don't
want to get ripped off. Would like to learn more about
your company." Apparently the writer felt the company
was not straight-forward when a conflict developed with
a client, but accepted their order then dragged out the
delivery or communication process.
I answered the writer in part by referring her to our
Business Values page and then told her that
ROMANTASY is organized so that we
screen the client and educate them in advance,
to ensure that we place their order with the correct team
corsetiere who can best meet their needs. That way the
corsetiere doesn't burn out trying to please the wrong
client with the wrong style corset or general fit or
artistry in which the corsetiere specializes.
We generally have a much more successful product
delivery and business experience that way, because
the client knows what she/he is getting and what she/he
has paid for, in advance! Some want artistic
perfection above all, some want a wasp silhouette,
some want a particularly priced garment, some
want a cooler corset, etc. So we offer what we say
are "real" options.
I then wrote:
"If I find that there are personality
with a given client or potential client, they are
'perfectionist,' or inordinate frustration or
difficulty communicating and understanding each
other comes about (and this is natural to encounter
along the way of any business because we are all human!), then I might conclude that they
or I will suffer more stress in the long run to proceed
than not. In those cases--which are gratefully
rare in my
business history--then I am happy to explain that
my business is not able to provide technically for
their needs. I also explain that we can't deliver
what they desire and deserve because of the manner we
organize and focus our goals and have developed our
I will not accept an order in those cases even if
this means losing the money!
"Also if I find that a
client loves one of my team members and that corset
is perfect for their needs, I will sometimes refuse to
place their order with another team member whose
corsets I know will not be suitable. I have had a
client become a bit frustrated with that policy,
however she saved her money, came back, purchased the corset we both originally chose for her that
she loved and felt perfect in (the sample try-on),
and she went off truly happy! It's quite satisfying for
me to run my business that way because I know I will
deliver a product that suits the individual, and both
of us will be pleased as a result.